At Dream Wave, we understand that receiving your purchase in a timely and efficient manner is important to you. We strive to process and ship all orders as quickly as possible, while also ensuring that your items arrive in excellent condition.
We offer standard shipping and expedited shipping options to our customers. Our standard shipping is free on all orders over a certain amount, and we charge a flat rate for orders below that threshold. For expedited shipping, we offer express and next-day options for an additional fee.
Orders are typically processed and shipped within 1-2 business days. Delivery times vary depending on the shipping method and destination. Standard shipping typically takes 3-5 business days, while expedited shipping can take 1-3 business days. Please note that delivery times may be longer during peak holiday periods or due to unforeseen circumstances, such as weather or carrier delays.
We currently only ship within the United States, and we do not ship to PO boxes or APO/FPO addresses. We also reserve the right to refuse shipping to certain addresses or customers if we suspect fraud or other illegal activity.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your order online.
Order Changes and Cancellations:
If you need to change or cancel your order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes to an order once it has been processed and shipped.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We are always here to help!